The quick answer is to use the GitHub Discussions.
Check the documentation
Read carefully the xpm documentation.
Check the FAQ
Check the FAQ for similar problems.
Check the GitHub Discussions
Check the GitHub Discussions for similar problems.
Check the GitHub Issues
Check the GitHub Issues tracker for similar problems.
Ask questions in GitHub Discussions
If you still could not find a solution, if you have interesting use cases, if you have custom configurations, and generally if you have any experience that you want to share with others, use the GitHub Discussions.
Register a new support ticket only if necessary
If you are convinced that you identified a bug in xpm (if you have doubts, use GitHub Discussions), or you have a pertinent suggestion how to enhance xpm, register a New Issue in the GitHub Issues tracker.
Use of private e-mail
Sending private messages will be automatically replied with a link to this page. The reason for this rude behaviour is simply an attempt to use the time more efficiently; since GitHub Discussions are archived, other people having similar problems might benefit from the answers.