The quick answer is to use the GitHub Discussions.

Pre-checklist

Before asking a question:

Ask questions in GitHub Discussions

If you still could not find an answer, if you have interesting use cases, if you have custom configurations, and generally if you have any experience that you want to share with others, use the GitHub Discussions, and enter a New discussion in the Q&A category.

Register a new support ticket only if necessary

If you are convinced that you identified a bug in ilg-vscode.xpack extension (if you have doubts, use the discussions), or you have a pertinent suggestion how to enhance ilg-vscode.xpack, register a New Issue in the the GitHub Issues tracker.

Use of private e-mail

Sending private messages will be automatically replied with a link to this page. The reason for this rude behaviour is simply an attempt to use the time more efficiently; since discussions are archived, other people having similar problems might benefit from the answers.

Edit

Comments on the content of this page that might be useful for other readers are welcomed here. For question and general support, please use the project forums.